Grand Case Beach Club

Grand Case, 97150 Saint Martin, French West Indies
New Toll Free: 1 (888) 845 5821
Reservation Line: 914 595 6453

FAQs

Resort – Frequently Asked Questions

If you are arriving during rush hour traffic (8 a.m. – 10 a.m. and 4:30 p.m. – 7 p.m.), we strongly suggest you do not drive through Cole Bay and instead drive along the west side of the island past Mullet Bay and Baie Nettle, this route is more scenic too.

Travel Tip

If your flight coming to St. Martin has connections, be sure to pack your toothbrush, toothpaste, any medication (in their original packaging), and beach clothes in your hand luggage.

Occasionally you might make your connection when unfortunately your luggage doesn't; if this happens it will normally arrive within 24 hours and will be delivered directly to the hotel. Please ensure you complete a form with your airline before leaving the Grand Case Airport.

Check with your airline as to current regulations for baggage, as they do change, for both carry-on and checked items.

Do you have a shuttle from the airport to the hotel?

We do not operate a St. Martin airport shuttle, there are plenty of taxis outside of the arrivals exit, it is approximately $30.00 for two people with two bags each, additional people are normally charged $5.00 each and additional bags are $2.00 per bag. However, after 10:00 pm you will be charged an additional 15% on the regular taxi rate and after midnight it can go as high as 25%.

Some car rental companies organize collection at the Juliana Airport, if this is the case you will be picked up by the company at the airport and taken to their nearby office to collect the car and complete the paperwork. Some, but not all car rentals may have in-terminal booths.

If you are arriving during rush hour traffic (8am – 10am and 4:30pm – 7pm), we strongly suggest you do not drive through Cole Bay and instead drive along the west side of the island past Mullet Bay and Baie Nettle, this route is more scenic too.

If you would like directions on how to get to our hotel, please e-mail us.

What electricity voltage do you have in St. Martin ?

Our electricity is 220v here so a converter is advisable. Most electronic equipment e.g. cameras, cell phones etc. now a days have built in converters, which means you just need the American to European two-pin plug adapter.

Check the equipment you want to bring to see if this is the case, they should say Input: 110v – 240v. With equipment that needs a converter make a note of the wattage output before you go to buy one to ensure the converter has the wattage capacity for the equipment it will need to run. For example, do not buy a 50w converter if your curling iron produces an output of 1600w.

Curling irons and hair dryers tend to have very high watt age outputs, we do provide hair dryers in the rooms and we sometimes have a curling iron for loan, but please don’t rely on this. The general rule of thumb is, if you are not sure your converter will handle the piece of equipment, don’t bring the equipment as you risk destroying both items.

Please also note the wall sockets for our plugs are recessed so try to find a converter where the plug part does not sit flush to the converter itself but protrudes. Adaptor plugs and some converters are available for sale in our gift shop.

I would like to stay in a certain room or have certain bedding requests

Unfortunately we can not guarantee any rooming or bedding requests, however please do let us know what your preferences are and we will endeavor to do our best to meet them. You can contact us via e-mail or call us at + 590 590 87 51 87.

I would like to organize a gift to be in my room upon arrival

We can help you to surprise your loved one and can organize anything from, wine, champagne, flowers, fruit baskets, cheese plates etc. Please call or e-mail us at the Grand Case Resort in St. Maarten to discuss your wishes.

Could you make restaurant reservations for me before I arrive?

Of course we can, please let us know which restaurants on which day and what time and we will confirm these with you upon check-in. Early booking is not always necessary except perhaps during some holidays (such as Christmas, Easter and Thanksgiving) and even then for only a few of the restaurants on the Island. Some restaurants are requesting credit card numbers and/or deposits, as they are experiencing a large number of no-shows for prior reservations…please do inform them and us if your plans change so we can relay the information to the restaurants.

What do you have in the rooms?

We do supply beach towels, so no need to bring them.

Also in the rooms is a fully equipped kitchenette, including a microwave, fridge, oven and coffeemaker (we do not supply coffee or coffee filters). There is a CD player in each room and all rooms are equipped with a TV and American Cable.

You will also find a mini-bar in the room and a hair-dryer in the bathroom. In the one bedroom, two bedroom and studios with a loft, the sofa pulls out into an additional twin bed.

Irons and Ironing Boards conveniently placed in each room.

Can I access the Internet from my room?

We have a free wireless connection hotspot in the area of the Front Desk.

If you prefer to use your computer in your room, we have another WiFi service which works in most rooms, cards to access this service are available at the front desk, access for 24 hours is $10.00 and access for one week is $50.00.

Please ensure you know how to change your WiFi settings on your laptop before leaving home.

For those who do not wish to bring their laptops on vacation with them, you can use the internet computers provided at the front desk, connection cards are available for sale $15.00 for one hour connection time, this can be used over several occasions.

It is always best to review your email login details before traveling so you are familiar with your login name and password and can access your email provider from any computer.

What are the telephone charges for calling from my room?

Americans are very lucky, telephone calls from States are very cheap, outside of the States we all pay a small fortune for our calls.

Local Calls (French Side) - $1 per minute
Local Calls (Dutch Side) - $2 per minute
Calls to the USA - $4 per minute
Calls to other International Countries - $5 per minute

Please note our telephone system does not support free phone numbers these are charged $1 per minute.

What other charges does the hotel apply?

We do have some fees for other services we provide, please see the list below:

Crib - $10 per night
Roll-away Bed - $15 per night
Cleaning of the Barbeque Grill - $10 per usage
VCR and DVD - $10 per night

Do you have a gym at the Hotel?

Our Grand Case resort in St. Maarten does not have a gym, but to make up for it we have not installed any elevators so you can work out your legs, we have two beautiful beaches to run along in the mornings and we provide a turquoise sea to swim in.

We have thoughtfully included all non motorized water sports in the room rate, so you can feel free to work out using our kayaks, pedal boats, snorkeling equipment and small sail boat. Isn't working out more fun this way?

Once finished, you can relax on one of our chaise loungers on the beach and Sebastian and Laurant will rush to bring you post work-out Pina Coladas

For the die-hards among you, please ask at the front desk and we will be happy to point you in the direction of the nearest gym.

We will be introducing a gym at the club in the fall 2008, and we promise we will keep the fun work out option too.

Grand Case Beach Club
Grand Case, 97150 Saint Martin, French West Indies
New Toll Free: 1 888 845 5821
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